All of our products are guaranteed for thirty (30) days from date of purchase (herein defined as the date a product is ordered and payment is submitted through the Site).
*Restocking Fee* There will be a 15% restocking fee on all returned items. Customer is responsible for freight/shipping cost.
To return a product:
(b) Return the product, along with all original packaging, proof of purchase, and completed warranty/return form to us via UPS at:
Red River Guns - returns Dept.
PO BOX Road
Orlinda, TN 37011
(c) If you contact us with questions or to inquire about the status of your return, we may request that you provide the Order Number indicated on your warranty/return form.
All product returns are subject to the following terms and limitations:
RED RIVER GUNS MAKES NO WARRANTY, EXPRESS OR IMPLIED WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, OR OTHERWISE, EXCEPT AS FOLLOWS. All products purchased through the Site are warranted from the date of purchase (herein defined as the date a product is ordered and payment is submitted through the Site), as follows:
(a) Products are warranted to be free from defects in materials and workmanship. No other warranty is made or provided herein.
(b) The limited warranty described herein is provided solely to, and shall only be honored with respect to, the original purchaser of the warranted product. The resale or conveyance of a product otherwise warranted herein shall immediately and irrevocably void the warranty.
(d) Completed warranty/return forms must be submitted, along with proof of purchase and the warranted product, to us via UPS at: Red River Guns, Warranty Claims Dept., insert address. Unless prior written authorization is obtained from Red River Guns, no warranty claim or request for warranty service will be processed or honored without your submission and our receipt of a completed warranty/return form and proof of purchase.
(e) It is your responsibility to submit covered warranty claims within the applicable warranty period. Received warranty claims that are postmarked outside of the applicable warranty period will not be processed or honored. Red River Guns is not responsible for any late, lost, or stolen warranty claims.
(f) If you are unsure whether you have a potential covered warranty claim, please contact us, prior to shipping any products to us, at email@example.com. We may respond and request additional information regarding your claim in order to assess the claim and respond to you.
(g) Red River Guns will service all timely submitted and covered warranty claims by, at its sole option, repairing or replacing the defective product.
(h) It is your responsibility to arrange and pay for all shipping and insurance costs associated with the shipment of any products and claims documentation to us, and to package all products in order to ensure safe transit. Red River Guns shall bare no responsibility for any loss or damage to products incurred during transit. If your warranty claim is rejected for any reason, the product may be returned to you at your expense.
(i) Red River Guns will reimburse FFL transfer fees associated with any submitted, covered, and accepted warranty claims on firearms. If your warranty claim is rejected for any reason, no reimbursement shall be provided.
(j) No reimbursements will issue to you until we have received, processed, and accepted your warranty/return form and proof of purchase, and completed any repair or replacement of the warranted product.
(k) If you contact us with questions or to inquire about the status of your warranty claim, we may request that you provide the Order Number indicated on your warranty/return form.
(l) WHERE NOT LIMITED OR PROHIBITED BY LAW, RED RIVER GUNS IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER THIS LIMITED WARRANTY, WHETHER ARISING BY WAY OF EXPRESS OR IMPLIED WARRANTY, NEGLIGENCE, OR OTHERWISE. RED RIVER GUNS' LIABILITY UNDER THIS LIMITED WARRANTY IS STRICTLY LIMITED TO ITS OBLIGATION TO REPAIR OR REPLACE A WARRANTED PRODUCT, AND TO REIMBURSE FFL TRANSFER FEES ASSOCIATED WITH ANY SUBMITTED, COVERED, AND ACCEPTED WARRANTY CLAIMS ON FIREARMS.
The foregoing limited warranty does not apply to or cover any of the following:
We offer everything you need for your AR-15. Thanks for stopping by!